app55 Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms", "T&C") constitute a legally binding agreement between you ("Player", "User", "you") and app55 ("app55", "we", "us", "the Platform") governing your access to and use of the app55 online casino and sports betting platform available at app55.vip and all associated pages and services.

By registering an account, logging in, making a deposit, or placing a bet on app55, you confirm that you have read, understood and agreed to these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately stop using the platform. These Terms are effective as of January 2026 and supersede all prior versions.

2. Eligibility

To create and maintain an account on app55 and to participate in any game or betting market, you must satisfy all of the following eligibility requirements at all times:

1. You must be at least 21 years of age. app55 implements strict age-verification checks and reserves the right to request proof of age at any point. Accounts found to belong to players under 21 will be immediately suspended and any winnings forfeited.
2. You must register only one account. Operating multiple accounts for the same individual, household or IP address is strictly prohibited and will result in permanent suspension of all associated accounts and forfeiture of all balances.
3. You must provide accurate, complete and current registration information including your real name, date of birth and mobile number. Providing false information is grounds for immediate account closure without refund.
4. You must not be a resident of a jurisdiction where online gambling is explicitly prohibited by law. It is your sole responsibility to determine whether accessing app55 is lawful in your location before creating an account or placing any wager.
5. You must not be a current or former employee, contractor, officer, director or immediate family member of app55 or any of its affiliated companies, game providers or payment partners participating in a capacity that may create a conflict of interest.

3. Key Terms at a Glance

4. Account Registration & Security

Each player may hold exactly one registered account on app55. The registration process requires a valid mobile number, a unique password, and accurate personal details. app55 reserves the right to verify any submitted information at any time and to suspend or close accounts where verification cannot be completed satisfactorily.

• 📱You are solely responsible for all activity that occurs under your account. If you believe your account has been accessed without your authorisation, you must notify app55 immediately at [email protected]. app55 accepts no liability for losses resulting from unauthorised access where the player failed to take reasonable precautions to protect their credentials.
• 🔐Your password must be kept confidential at all times. You must not share your login details with any other person. app55 will never contact you to request your password, PIN or security answer through any channel including email, live chat or telephone.
• 👤KYC (Know Your Customer) verification may be required before processing any withdrawal request above the standard threshold. You may be asked to submit a valid national identity document or a recent mobile banking statement. Failure to complete KYC within the specified timeframe will result in the withdrawal request being placed on hold.
• ✅app55 may at any time and without prior notice close, suspend or restrict a player account where there is reason to believe that the account has been used for fraudulent activity, in breach of these Terms, or in a manner that is harmful to the platform or to other players.
• 🚫Players may close their account voluntarily at any time by contacting [email protected]. Any remaining real-money balance at the time of closure will be returned to the player's registered mobile wallet within 5 business days, provided all applicable KYC checks have been completed. Bonus balances that have not yet met their wagering requirement will be forfeited upon voluntary closure.

5. Deposits & Withdrawals

app55 supports deposits and withdrawals exclusively through approved mobile payment methods available in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT). app55 does not charge platform fees on deposits or standard withdrawals; however, your mobile wallet provider may apply their own transaction charges.

• 💳Accepted deposit methods include bKash, Nagad, Rocket, Upay and selected bank transfers. The minimum single deposit is ৳200. Deposits must originate from a payment account registered in the player's own name. Third-party deposits are not accepted and will be returned.
• ⚡Deposits via bKash and Nagad are credited to your app55 wallet instantly upon confirmation. Bank transfer deposits may take up to 30 minutes to reflect depending on network conditions. app55 accepts no responsibility for delays caused by the player's mobile wallet provider or bank.
• 📤Withdrawal requests are processed to the same payment method used for the most recent deposit, to the extent technically possible. Withdrawals must be to an account registered in the player's own name. Minimum withdrawal amount is ৳500. Standard processing time for approved withdrawals is 15 to 60 minutes for mobile wallet methods. Withdrawals involving KYC review may take up to 5 business days.
• 🔍app55 reserves the right to request additional identity and payment verification documents before approving any withdrawal. This is a standard anti-money laundering (AML) measure. Failure to provide requested documents within 7 calendar days of the request may result in the withdrawal being declined and the account being flagged for review.
• ⏱️In the event of a technical error during a deposit or withdrawal transaction, players must report the issue to [email protected] within 24 hours. app55 will investigate and, where an error is confirmed, correct the account balance accordingly. Claims submitted more than 24 hours after the transaction timestamp may not be eligible for adjustment.

6. Bonuses & Promotions

app55 offers a range of bonuses and promotions to new and returning players. All bonuses are subject to the specific terms and conditions stated at the point of offer. The general rules below apply to all app55 promotions unless a specific bonus's terms explicitly state otherwise.

1. Welcome bonus: New players are eligible for a first-deposit welcome bonus of up to ৳20,000. The bonus is credited to your bonus wallet after your qualifying deposit is confirmed. The welcome bonus is available once per player, per household and per IP address.
2. Wagering requirement: Unless otherwise specified, all bonuses at app55 carry a default wagering requirement of 30x the bonus amount. This means that if you receive a ৳1,000 bonus, you must wager a total of ৳30,000 before any winnings generated from that bonus can be withdrawn.
3. Bonus expiry: All bonuses must be used within the validity period specified in the individual bonus terms. The default validity period for any bonus where no expiry is stated is 30 calendar days from the date of credit. Expired bonuses are automatically removed from the player's balance without notice.
4. Game restrictions: Bonus funds may not contribute equally to wagering requirements across all game categories. Slots typically contribute 100% towards the wagering requirement. Live casino games, table games and sports bets may contribute at a lower rate as specified in the individual bonus terms. Crash games may be partially excluded from wagering contribution.
5. Abuse and fraud: app55 reserves the right to withhold, cancel or reclaim any bonus or promotional reward where there is evidence of bonus abuse, collusion, arbitrage betting, use of software tools to gain unfair advantage, or any other form of fraudulent activity. In such cases app55 may additionally close the player's account without notice.

7. Game Rules & Fair Play

All casino games available on app55 are supplied by licensed third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt and Microgaming. Each game operates under rules set by the respective provider. In the event of a conflict between in-game rules and these Terms, the in-game rules prevail for that specific game.

• 🎲All casino games use certified RNG (Random Number Generator) technology to ensure that outcomes are statistically random and not influenced by previous results, player identity, bet size or any external factor. RNG certification is maintained through independent third-party audits.
• 📡In the event of a disconnection or technical fault during a live casino session or sports betting event, app55's system logs will be used to determine the state of play at the time of disconnection. Where a round was already in progress, the game will resume from the last confirmed state where technically possible, or the affected bet will be voided and the stake returned.
• 🏏Cricket and sports betting markets are settled based on official results published by the relevant governing body (ICC, BCB, BPL organisers, FIFA, etc.). In the event of a result being overturned post-settlement due to a decision by a governing body, app55 reserves the right to revise the settlement of affected bets accordingly.
• 🚫Any bet placed after the official start time of a sporting event, or placed using information not available to the general public at the time of betting, may be voided by app55 at its sole discretion. Matched betting, arbitrage strategies and the use of automated betting software are strictly prohibited.

8. Responsible Gaming

app55 is committed to promoting responsible gaming across its entire player base. We believe that gambling should be an enjoyable leisure activity, not a source of financial distress or personal hardship. The following responsible gaming policies are in place to support our players.

• 🛑Self-exclusion: You may request a voluntary self-exclusion at any time by emailing [email protected]. Self-exclusion periods available are 30 days, 90 days, 6 months, 1 year and permanent. During a self-exclusion period your account will be locked and you will not be able to deposit, place bets or receive promotional communications from app55.
• 💰Deposit limits: You may set a daily, weekly or monthly deposit limit on your account at any time by contacting support. Deposit limits take effect immediately when reduced and after a 24-hour cooling-off period when increased. app55 will never encourage you to increase a deposit limit that you have voluntarily set.
• ⏰Session reminders: app55 provides optional session time reminders that alert you when you have been logged in and actively playing for a set period. We recommend enabling these reminders in your account settings, particularly if you find yourself losing track of time during extended play sessions.

9. Prohibited Conduct

The following conduct is strictly prohibited on the app55 platform. Violation of any of these rules may result in immediate account suspension, forfeiture of balances, and permanent ban from the platform.

1. Opening or operating more than one account on app55, or coordinating with other players to exploit bonus structures or wagering requirements across multiple accounts (collusion).
2. Using automated bots, scripts, software tools or artificial intelligence systems to place bets, claim bonuses, exploit game mechanics or interact with the platform in any manner not available to a standard human user.
3. Attempting to hack, probe, scan or test the vulnerability of the app55 platform, systems or networks, or attempting to gain unauthorised access to any account, server or database associated with app55.
4. Using the app55 platform to launder money or to conduct any financial transaction that would be unlawful under applicable law, including depositing funds derived from criminal activity or structured transactions designed to avoid reporting thresholds.
5. Engaging in abusive, threatening, discriminatory or harassing behaviour towards app55 customer support staff or other players through any communication channel including live chat, email or any social media platform referencing app55.

10. Limitation of Liability

To the fullest extent permitted by applicable law, app55 shall not be liable for any indirect, incidental, special, consequential or punitive losses or damages arising out of or in connection with your use of the platform, including but not limited to loss of funds due to technical failure, network interruption, device malfunction or any event beyond app55's reasonable control.

app55 makes no warranty that the platform will be uninterrupted, error-free, free of viruses or other harmful components. Scheduled maintenance windows will be communicated in advance where reasonably practicable. app55's maximum aggregate liability to any individual player for any claim arising under or in connection with these Terms shall not exceed the total net deposits made by that player in the 30-day period immediately preceding the claim.

11. Changes to These Terms

app55 reserves the right to amend, update or replace these Terms at any time. When material changes are made, app55 will notify registered players via the email address or mobile number on file, or through a prominent notice displayed on the platform, at least 7 days before the changes take effect. Your continued use of the platform after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account before the effective date.

12. Governing Law & Contact

These Terms shall be governed by and construed in accordance with general principles of international online gaming law and the internal policies of app55. app55 operates as a platform targeting adult players in Bangladesh and applies responsible gaming standards consistent with internationally recognised best practices. Nothing in these Terms shall be construed as app55 making any specific claim to regulatory approval by any named Bangladeshi government authority.

For all queries, disputes or complaints relating to these Terms, please contact the app55 support team in writing at [email protected]. Our support team is available 24 hours a day, 7 days a week, 365 days a year. We aim to respond to all formal written complaints within 5 business days of receipt.