app55 Privacy Policy

1. Introduction

app55 ("we", "us", "our", "the Platform") is committed to protecting the privacy of every person who uses the app55 online casino and sports betting platform at app55.vip. This Privacy Policy describes the categories of personal data we collect from players and visitors, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you in relation to your personal data.

By creating an account, logging in, making a deposit, or otherwise using the app55 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please do not use the app55 platform. This Privacy Policy is effective as of January 2026 and replaces all prior versions.

2. What Data We Collect

app55 collects the minimum personal data necessary to provide a safe, compliant and enjoyable gaming experience. The categories of data we may collect include the following:

3. How We Use Your Data

app55 processes your personal data only for specific, legitimate purposes. We do not sell your personal data to third parties, and we do not use it for purposes incompatible with those stated below.

• ✅Account management: To create, verify, maintain and close your player account, to authenticate your identity at login, and to fulfil our obligations to you as a player under our Terms and Conditions.
• 🔒Fraud prevention and security: To detect, investigate and prevent fraudulent activity, money laundering, identity theft, and other prohibited conduct; to protect the integrity of the platform and the interests of our player community.
• 💰Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other approved payment methods; to reconcile transactions and maintain accurate financial records in accordance with applicable anti-money laundering obligations.
• 📊Platform improvement and analytics: To analyse aggregated and anonymised usage data to improve the performance, reliability and user experience of the app55 platform; to identify technical faults and optimise mobile delivery across the range of devices used by our players in Bangladesh.
• 🎁Marketing and promotions: To send you promotional offers, bonus notifications and platform updates where you have consented to receive marketing communications. You may withdraw consent at any time by contacting [email protected].
• ⚖️Legal and regulatory compliance: To fulfil any legal obligation applicable to app55's operations, including responding to lawful requests from competent authorities, maintaining records required under applicable law, and enforcing our Terms and Conditions.

4. Legal Basis for Processing

app55 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

1. Contractual necessity: Processing your identity, contact and financial data is necessary to fulfil the contract between you and app55 represented by our Terms and Conditions — specifically to operate your account, process transactions and deliver the services you have requested.
2. Legal obligation: Processing data for KYC verification, anti-money laundering checks and fraud prevention is required to comply with applicable legal and regulatory obligations. app55 applies internationally recognised responsible gaming and AML standards.
3. Legitimate interests: Processing technical and gaming activity data to maintain platform security, prevent abuse, improve user experience and conduct anonymised analytics serves the legitimate interests of app55 and its player community, where these interests are not overridden by your fundamental rights.
4. Consent: Where we process your data for marketing and promotional communications, we do so on the basis of your explicit consent given at registration or at the point of subscribing to marketing. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

app55 does not sell, rent or trade your personal data. We share your data only with trusted third parties where strictly necessary to operate the platform and only under appropriate data-sharing agreements that require those parties to keep your data secure and use it only for the purposes we have specified.

• 🎲Game providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt and Microgaming receive session and bet data necessary to operate the games you play. These providers operate under their own privacy frameworks and are contractually bound not to use player data for purposes beyond game operation.
• 💳Payment processors: Mobile wallet operators including bKash, Nagad and Rocket receive the transaction data necessary to process your deposits and withdrawals. These operators are subject to their own privacy policies and regulatory obligations under Bangladesh's digital financial services framework.
• 🛡️Security and fraud prevention partners: Third-party fraud detection, identity verification and KYC service providers may process your personal data on our behalf under strict data processing agreements. These partners are not permitted to retain or use your data beyond the scope of the services they provide to app55.
• 📋Legal and regulatory authorities: app55 may disclose your personal data to competent law enforcement or regulatory authorities where required to do so by applicable law, court order or binding regulatory direction. In such cases we will disclose only the minimum data required to satisfy the legal obligation.

6. Cookies & Tracking Technologies

app55 uses cookies and similar technologies to operate the platform, remember your preferences and analyse platform performance. The following types of cookies are used:

• 🍪Essential cookies: These are required for the platform to function correctly. They manage session authentication, security tokens and load-balancing. You cannot opt out of essential cookies while using the platform, as they are necessary to deliver the service.
• 📈Analytics cookies: These help app55 understand how players navigate the platform — which pages receive the most traffic, where users drop off in a flow, and how game categories perform. Analytics data is aggregated and does not identify individual players. You may disable analytics cookies in your device browser settings.
• ⚙️Preference cookies: These store your language preference, display settings and last-visited game category so that app55 can present a more personalised experience on your next visit. Preference cookies may be cleared by deleting your browser cache or by contacting support if you wish to reset your platform preferences.

7. Data Security

app55 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage for sensitive data at rest, strict access controls that limit internal access to personal data on a need-to-know basis, regular security audits and penetration testing, and automatic session timeouts to prevent unauthorised access on shared devices.

While app55 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by choosing a strong, unique password, not sharing your login credentials with anyone, logging out after each session on shared devices, and notifying us immediately at [email protected] if you suspect that your account has been compromised.

8. Data Retention

app55 retains your personal data for as long as your account is active and for a period after account closure as required to fulfil our legal and regulatory obligations. As a general guide: account registration and identity data is retained for a minimum of 5 years after account closure to comply with applicable anti-money laundering record-keeping requirements; transaction and payment records are retained for a minimum of 5 years from the date of the transaction; gaming activity logs are retained for 2 years from the date of the session; and support and complaint correspondence is retained for 3 years from the date of resolution.

Where personal data is no longer required for any lawful purpose, app55 will securely delete or anonymise it in accordance with our internal data lifecycle policy. If you close your account and wish to confirm the deletion timeline for your specific data, please contact [email protected] with your registered mobile number and a written deletion request.

9. Your Rights

You have the following rights in relation to the personal data that app55 holds about you. To exercise any of these rights, please submit a written request to [email protected], including your registered mobile number and a clear description of the right you wish to exercise. app55 will respond to all valid rights requests within 30 calendar days.

• 1Right of access: You have the right to request a copy of the personal data that app55 holds about you, along with information about how that data is being processed and on what legal basis.
• 2Right to rectification: If any personal data that app55 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• 3Right to erasure: You may request that app55 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to our legal retention obligations — we cannot delete data we are required by law to keep.
• 4Right to restriction of processing: In certain circumstances you may request that app55 restrict the processing of your personal data — for example while the accuracy of the data is being contested, or while a complaint is under review.
• 5Right to data portability: Where app55 processes your personal data by automated means on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, commonly used and machine-readable format.
• 6Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling. You also have an unconditional right to object to processing for direct marketing purposes at any time.

To exercise any of the above rights, email [email protected] with your registered mobile number, the right you wish to exercise, and sufficient details to identify the relevant data. app55 will acknowledge your request within 5 business days and provide a full response within 30 calendar days of receipt. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10. Children's Privacy

11. Changes to This Privacy Policy

app55 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or the services we provide. When material changes are made, registered players will be notified via their registered mobile number or email address at least 7 days before the updated policy takes effect. The current version of this Privacy Policy is always available at app55.vip/privacy-policy. Your continued use of the platform after the effective date of any updated policy constitutes your acceptance of the revised terms. If you do not accept the updated policy, you must stop using the platform and may request account closure by contacting [email protected].

12. Contact & Data Enquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or the way app55 handles your personal data, please contact our support team in writing. We are committed to resolving all privacy-related queries promptly and transparently.

Email for all privacy and data requests: [email protected]. Our support team is available 24 hours a day, 7 days a week. We aim to acknowledge all written privacy enquiries within 5 business days and to provide a substantive response within 30 calendar days of receipt. All correspondence should include your registered mobile number to allow us to locate your account records.